Frequently Asked Questions

Products & Choosing Film

What's the difference between Nano Ceramic HP, Nano Ceramic and Carbon Ceramic?

Nano Ceramic HP is our top-of-the-line, professional-grade film. Its flexible 1.5 mil construction shrinks fast and installs easily, so your team spends less time on every vehicle, gets more cars through the bay, and makes more money every day.

Nano Ceramic is our premium 2 mil, 2 ply ceramic film, built for maximum heat rejection.

Carbon Ceramic blends carbon and ceramic tech for strong heat rejection and colour stability at a great price. It's a solid pick for value-focused jobs.

What does VLT mean?

VLT (visible light transmission) is the percentage of light that passes through the film. The lower the number, the darker the tint: 5% is very dark, and 50% is light.

Which shades do you carry?
  • Nano Ceramic: 5%, 15%, 20%, 35%, 50%
  • Carbon Ceramic: 5%, 15%, 35%, 50%
  • Nano Ceramic HP: 5%, 15%, 20%, 30%, 45%, 75%
What roll sizes are available?

All film comes in 100 ft rolls, in 20-inch, 24-inch, 36-inch and 40-inch widths. Availability varies by series and shade, so check the product page for current options.

Does darker tint mean better heat rejection?

Not always. Darkness and heat rejection are different things, and heat rejection comes down to the film's construction. Compare the specs on each product page instead of going by shade alone.

Do you sell installation tools?

Yes. We carry squeegees, hard cards, knives, blades, scrapers and other essentials for professional and DIY installs. Shop tinting tools.

Orders & Shipping

Where do you ship?

We ship anywhere in Canada. We don't ship to the U.S. or internationally at this time.

How much does shipping cost?

Shipping is calculated at checkout based on your order's size, weight and destination. We don't have a set free-shipping minimum, but we run shipping deals from time to time, so keep an eye out.

When will my order ship?

Orders are processed within 1–2 business days. Orders placed after 3:00 PM Central Time go out the next business day. You'll get a tracking email as soon as your order ships.

Which carriers do you use?

At checkout you can choose Canada Post or Purolator. We may also ship with UPS or FedEx at the same or faster speed, at no extra cost to you.

How do I track my order?

Use the tracking link in your shipping email, or visit our Track Your Order page.

Returns & Warranty

Can I return an item?

Yes. Unused, unopened items in original condition can be returned within 14 days of purchase. A 15% restocking fee applies, and you cover return shipping. Every return needs approval first, so email us before sending anything back. See our Return, Refund & Warranty Policy for full details.

What if my order arrives damaged or wrong?

Contact us within 7 days of delivery with your order number and photos. We'll replace, exchange or refund it free of charge, with no restocking fee and return shipping covered.

Are any items final sale?

Yes. Custom-cut film, custom split roll widths, pre-cut tint kits and final sale items can't be returned. Neither can anything that's been opened, used or installed.

What warranty comes with your film?

Every film series is covered against manufacturing defects like bubbling, peeling, cracking, fading or adhesive failure. Coverage varies by series and is listed on each product page. It doesn't cover improper installation, scratches, accidents or labour.

How do I make a warranty claim?

Email admin@tintcocanada.ca with your order number, film series and shade, install date, a short description of the issue, and clear photos.

Contact

How can I reach you?

Email admin@tintcocanada.ca or call 204-228-4537. Have your order number ready if it's about an existing order.