Refund policy
Last updated: October 7, 2026
We want every order from TintCo Canada to arrive right and work right. If something isn't right, here's exactly how returns, exchanges, refunds and warranty claims work.
Quick summary
- Damaged, defective or wrong item (our error): free replacement, exchange or refund. Tell us within 7 days of delivery.
- Changed your mind: unused, unopened items in original condition can be returned within 14 days of purchase. A 15% restocking fee applies and you pay return shipping.
- Not returnable: custom-cut film, pre-cut tint kits, final sale items, and anything opened, used or installed.
- Every return needs approval first. Email admin@tintcocanada.ca before sending anything back.
1. Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, we'll make it right at no cost to you.
- Contact us within 7 days of delivery. This applies even if it falls outside the 14-day return window.
- Send your order number, a short description of the problem, and photos of the item and packaging.
- Keep the product unused and hold on to the packaging while we review it.
- Once approved, we'll replace it, exchange it, or refund it. There's no restocking fee, and if we need the item back, we cover return shipping and send you a prepaid label.
2. Change-of-mind returns
If you'd simply like to return something, you can, as long as:
- You request the return within 14 days of your purchase date.
- The item is unused, unopened, and in its original condition and packaging, with all accessories included.
For change-of-mind returns:
- A 15% restocking fee is deducted from your refund.
- You pay the return shipping, and original shipping charges are non-refundable.
- We recommend a trackable shipping method. We can't refund items that are lost on the way back to us.
3. Items that can't be returned
- Custom-cut products, including custom split roll widths.
- Pre-cut tint kits, unless we sent the wrong kit (see below).
- Final sale items.
- Any film or product that has been opened, cut, used or installed, unless it's defective or damaged in shipping.
Pre-cut tint kits
- Inspect your kit as soon as it arrives.
- Compare it to your vehicle and do a test fit on a clean, dry surface before installing.
- If you think you received the wrong kit, contact us before installation and within 7 days of delivery.
- Once a kit is installed, it's considered accepted and can't be returned.
4. How to start a return or exchange
- Email admin@tintcocanada.ca with your order number, the item(s), the reason, and photos if anything is damaged or incorrect.
- We'll reply with approval and return instructions.
- Please don't send items back without approval. Unapproved returns may be refused.
5. Refunds
- We inspect every returned item when it arrives.
- Approved refunds go back to your original payment method within 5–10 business days after inspection. Your bank may need a few extra days to post it.
- Exchanges are subject to stock availability. If the item you want isn't available, we'll refund you instead.
6. Warranty
Our window films are covered against manufacturing defects. Warranty terms vary by film series:
- TintCo Nano Ceramic Series: Limited Lifetime Warranty
- TintCo Carbon Ceramic Series: 6-Year Limited Warranty
- TintCo Nano Ceramic HP Series: 10-Year Colour Guarantee
The warranty for each product is also listed on its product page.
Covered: bubbling, peeling, cracking, fading or adhesive failure caused by a manufacturing defect, under normal use.
Not covered:
- Damage from improper installation or handling
- Scratches, scuffs or accidents after installation
- Normal wear and tear
- Use of harsh or abrasive cleaning products
- Installation labour or removal costs
To make a warranty claim, email admin@tintcocanada.ca with your order number, the film series and shade, the install date, a description of the issue, and clear photos. If the claim is approved, we'll replace the defective film or refund its purchase price. Return shipping on approved warranty claims is free.
7. Product use
Many factors outside our control can affect how a product performs, including the glass, the installation and local requirements. Customers are responsible for choosing products that suit their intended application and for following tint regulations where the vehicle is used.
Questions?
We're happy to help.
Email: admin@tintcocanada.ca
Phone: 204-228-4537
